TERMS AND CONDITIONS FOR WOOD-MIZER AUSTRALIA ONLINE STORE

These Terms and Conditions govern the use of the Wood-Mizer Australia (PTY) Ltd (PTY) Ltd ("Company") online store, located at www.woodmizer.com.au. By placing an order through this website, you agree to these Terms and Conditions. 

1. Detailed Description of Goods and Services:  

Wood-Mizer Australia (PTY) Ltd sells sawmilling equipment, blades, parts, and related accessories through its online store. The website provides detailed product descriptions and specifications for each item. 

1. Payment Options:  

Payments for online purchases are processed securely through PayPal Braintree. Accepted payment methods include: 

• Visa 

• MasterCard 

1. Card Acquiring and Security:  
   Card transactions are processed via PayPal Braintree, the approved payment gateway for all Australian acquiring banks. PayPal Braintree uses Secure Socket Layer (SSL) encryption to protect your card details, and no card information is stored on the website. For more details on security, please visit PayPal Braintree's website. 

1. Customer Details Separate from Card Details: 

Customer details will be stored securely by Wood-Mizer Australia (PTY) Ltd and will not be shared with any third-party services. The client enters card details on PayPal Braintree’s secure platform, which is not stored or accessed by the Company. 

1. Delivery Policy & Shipping 

• Wood-Mizer Australia (PTY) Ltd ensures that all products are securely packaged to prevent any damage during transit. Customers are encouraged to inspect their orders upon arrival and report any discrepancies or damages to customer service within 48 hours. 

• Fees: Shipping fees are calculated based on the distance and dimensions of the product. The shipping cost will be displayed at checkout before the order is finalized. 

• Order Processing: Orders will be processed within 3-5 business days, subject to stock availability. Once they are processed, customers will receive a confirmation email with tracking details. 

• Delivery Timeframe: Orders are typically delivered within 7-10 business days after dispatch. However, delivery dates cannot be guaranteed due to the involvement of third-party courier companies. Delivery times may vary depending on location and courier service availability. 

• Stock Availability: While we strive to maintain accurate stock levels on our website, in the event that a product is purchased but is no longer available or out of stock, the customer will be notified and credited in full for the purchase amount. 

• Shipping Limitations: Deliveries are available only within Australia. The online store does not currently support international orders. 

1. Product Warranty  

Wood-Mizer Australia (PTY) Ltd offers a 1-year warranty on its machines. This warranty covers defects in materials and workmanship from the date of purchase. Blades are not covered under this standard warranty; blade warranties are considered case-by-case. Warranty claims must be made within the 1-year warranty period and require proof of purchase. Wood-Mizer Australia (PTY) Ltd will repair or replace defective products at no cost to the customer. For more details on the warranty, please refer to the product documentation or contact Wood-Mizer Australia (PTY) Ltd. 

1. Return and Refund Policy 

• 30-Day Return Policy: If unsatisfied with your purchase, you may return the unused product within 30 days of delivery for a full refund. The customer is responsible for the return shipping costs unless the product was defective upon arrival. 

• Parts and Blades: Any parts or blades ordered incorrectly by the customer are subject to a 15% restocking fee. Custom blades can be returned for reworking at an additional charge, depending on the blade length adjustment required. All items must be returned in new, sellable condition. 

• Refund Process: Refunds will be processed within 30 days of receiving and inspecting the returned item. For purchases made by credit card, refunds will be credited back to the original payment method. For cash or check payments, a check will be issued. 

• Warranty Items: Defective warranty items will be replaced at no cost to the customer. Wood-Mizer Australia (PTY) Ltd will cover shipping for warranty items. 

Customer Privacy: 
Wood-Mizer Australia (PTY) Ltd takes all reasonable precautions to protect your personal information in compliance with the Australian Privacy Principles (APPs). For more details on how your data is protected, please refer to our Privacy Policy. 

Merchant Outlet Country and Transaction Currency: 

The merchant outlet country is Australia, and all transactions are processed in Australian Dollars (AUD). 

Responsibility: 

Wood-Mizer Australia (PTY) Ltd is responsible for all aspects of the transaction, including the sale of goods, customer service, dispute resolution, and delivery of goods. However, Wood-Mizer Australia (PTY) Ltd is not liable for delivery delays caused by third-party courier services. 

Export Restriction: This website's offerings are available only to customers within Australia. At this time, no international deliveries or sales are supported. 

Company Information:  
Wood-Mizer Australia (PTY) Ltd is registered in Australia.  
For any questions or concerns, please contact: 

Email: rmoxham@woodmizer.com 

Phone: +61 447 182 799 

Address: 2/24 Sustainable Avenue, Bibra Lake,WA, Australia, 6163